Returns & Exchanges

At XTRA GIFT CARD, we strive to ensure your satisfaction with every purchase; however, due to the digital nature of our products, returns are generally only processed for unredeemed or defective codes. Please review our guidelines below to initiate a claim within 14 days of your purchase.

Return Process

• 1.
  Verification Check

  Ensure your gift card code has not been redeemed or revealed, as fully accessed digital assets are ineligible for return under our security policy.

• 2.
  Submit a Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Authorization Number.

• 3.
  Technical Review

  Our team will verify the status of the digital code with the issuing retailer to confirm its validity and balance.

• 4.
  Refund Processing

  Once the code is verified as unredeemed, we will issue a refund to your original payment method or provide a replacement card within 3-5 business days.